Last updated: 12 September 2026.

This policy explains how cancellations, missed sessions, and refunds are handled for Edukinetics's Kinderkinetics programmes. It applies to all enrolments, whether at our Brackenfell practice or onsite at a partner school, and forms part of our Terms & Conditions.

1. Cancelling before a programme starts

We do not charge a non-refundable deposit when you enrol. We do charge an annual registration fee. If you cancel your child's enrolment before their first session has taken place, the registration fee and any other fees already paid are refunded to you in full. If you cancel after your child's first session has taken place, the registration fee for that year is not refunded.

2. Cancelling an ongoing enrolment

• You may cancel your child's ongoing enrolment at any time by giving us one calendar month's written notice by email to hello@edukinetics.com.
• Fees already paid for sessions that fall within that one month notice period remain payable, since our practitioners and school schedules are planned in advance around confirmed enrolments.
• Fees paid in advance for sessions falling after the notice period ends are refunded to you in full (100%) within 14 days of your cancellation taking effect, using the same payment method or bank account details you used to pay us, unless we agree otherwise with you.

3. Missed or cancelled individual sessions

We generally do not offer a refund or a make up session for an individually missed or cancelled session, particularly for programmes delivered at schools. How a missed session is handled depends on the circumstances:

• Sessions missed because your child was away from school, or because of a public holiday or school holiday, are not made up, and no pro rata reduction in that month's fees applies.
• Sessions missed because of a school event, for example photo day, a concert, or an outing, are treated the same way: no catch up session and no pro rata reduction applies.
• For private clients outside a school programme, we treat each missed session individually. Where possible, we will try to fit your child into another group that week or reschedule the session, but in most cases a missed session cannot be recovered.
• If Edukinetics needs to miss or cancel a lesson, for example due to practitioner illness or a school closure, we will arrange with the school to catch it up, usually during a school holiday.
• Where a catch up date cannot be arranged, we will instead extend one or more later lessons to make up the lost time, for example lengthening two lessons by 15 minutes each to make up for one missed 30 minute lesson.
• Where neither a catch up session nor an extended lesson can be arranged, the amount for the missed lesson is credited to your account.

4. Withdrawing part-way through a term or package

If you have paid for a term or a block of sessions in advance and wish to withdraw your child part-way through, we will refund the fees for any sessions not yet delivered, less the notice-period fees described in section 2, provided you give us the required written notice.

5. Circumstances beyond our control

Where sessions cannot proceed for reasons beyond our reasonable control (for example, a public health measure, natural disaster, or school closure lasting an extended period), we will work with you in good faith on a fair outcome, which may include rescheduling, offering online or adapted content where practical, crediting fees, or, where no reasonable alternative exists, a pro-rata refund for sessions that could not be delivered.

6. How refunds are paid

All fees are paid to us by direct bank transfer (EFT); we do not process card payments through our website. Any refund due under this policy will be paid by EFT to the bank account you paid from, unless you provide us with alternative written instructions.

7. Your rights under the Consumer Protection Act

Nothing in this policy limits any right you have under the Consumer Protection Act 68 of 2008 or any other law that cannot lawfully be excluded or limited.

8. How to request a cancellation or refund

To cancel an enrolment, a session, or to request a refund, please contact us at hello@edukinetics.com or 082 307 1386, giving your child's name, programme, and the date(s) affected. We will confirm receipt of your request and the outcome in writing.

9. Changes to this policy

We may update this policy from time to time. The version in force at the time you enrolled will apply to fees already paid, and the current version on this page applies to any new enrolment or renewal.

10. Contact us

Questions about this policy can be sent to hello@edukinetics.com or 082 307 1386.